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The app crashes, what can I do?

Last Updated: Nov 12, 2015 10:04AM UTC

ANDROID
  • RAM below 1GB
Your device isn't powerful enough to let the app run perfectly. 

We recommend having a RAM memory of 1GB minimum, Smartphones and tablets require more and more power and we have to adapt the app which requires more and more power as well. 

To reduce RAM usage, check the following link: 
http://blog.laptopmag.com/speed-up-android-phone
  • RAM of 1GB or higher
It might be a RAM issue. Make sure to free up some RAM on your device and to avoid tracks that last longer than 10min. 

To reduce RAM usage, check the following link: 
http://blog.laptopmag.com/speed-up-android-phone

If crashes still occur and you use edjing, please give us more information at support.pro@edjing.com





iOS
  • RAM below 1GB
Your device isn't powerful enough to let the app run perfectly. 

We recommend having a RAM memory of 1GB minimum. Smartphones and tablets require more and more power and we have to adapt the app which requires more and more power as well. 

To reduce RAM usage, check the following link: 
http://www.macworld.co.uk/how-to/iphone/how-speed-slow-iphone-4-iphone-3gs-or-other-older-iphone-ios-6-ios-7-ios-8-3463276/
  • RAM of 1GB or higher
It might be a RAM issue. Make sure to free up some RAM on your device and to avoid tracks that last no longer than 10min. 

To reduce RAM usage, check the following link: 
http://www.macworld.co.uk/how-to/iphone/how-speed-slow-iphone-4-iphone-3gs-or-other-older-iphone-ios-6-ios-7-ios-8-3463276

If crashes still occur, please contact us at support.pro@edjing.com




WINDOWS

If edjing crashes, uninstall then reinstall the app. 

If crashes still occur, please give us more information at support.pro@edjing.com 

Contact Us

  • Call Us @ 888.555.1212
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