My Company

edjing support

Some of my tracks don't appear in my library or can't be played. Why?

Last Updated: Nov 10, 2015 04:01PM UTC

ANDROID:

- If some tracks from streaming platforms in your queue are greyed, you're simply not connected to the network. 
- If you have a "time out" message, your network connexion is not powerful enough to load the track from the streaming platform
- If it's not a file from a streaming platform, your file is corrupted (too bad quality) 




iOS:

 

  • If some of your songs don't appear on the edjing library: 
This problem can occur with songs which aren't located on your device but stored in the Cloud (this is the case for iCloud library and iTunes Match). By default, these songs don't appear if you didn't download them on your device. 
To make them available on the app, you just have to download them on your device. To do so, go to the native "Music" library, and click on the three dots near the song you want. Then, select "Make available Offline". The song will be automatically added on your edjing library. 
Be aware that as it is explained below, due to copyright questions this procedure doesn't work with Apple Music. 
  • If your songs are grayed out: 
Some songs can appear in gray color. This happens when songs can't be played by edjing for copyright reasons. All Apple Music songs are protected and we aren't authorized to use these one on the app, even if you made them available offline. Moreover, some iTunes songs can be protected too, even if you bought them. These songs can't be played too, due to copyright questions again. 



WINDOWS:

Your file is protected by Digital Rights Management, edjing is not able to read it. 

Contact Us

  • Call Us @ 888.555.1212
d94501679ed246bd14e48f85ac631df9@edjing.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete