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edjing support

The app crashes, what can I do?

Last Updated: Nov 10, 2015 05:50PM UTC
 
ANDROID

 
 
  • RAM below 1GB

Your device isn't powerful enough to let the app run perfectly.

We recommend having a RAM memory of 1GB minimum, Smartphones and tablets require more and more power and we have to adapt the app which requires more and more power as well.

To reduce RAM usage, check the following link:

http://blog.laptopmag.com/speed-up-android-phone


 
 
  • RAM of 1GB or higher

It might be a RAM issue. Make sure to free up some RAM on your device and to avoid tracks that last longer than 10min.

To reduce RAM usage, check the following link:

http://blog.laptogmag.com/speed-up-android-phone

If crashes still occur and if you use edjing, please give us more information at support@edjing.com

If you use edjing Pro, please send us an email at support.pro@edjing.com



iOS

 
 
  • RAM below 1GB
 

Your device isn't powerful enough to let the app run perfectly.

We recommend having a RAM memory of 1GB minimum. Smartphones and tablets require more and more power and we have to adapt the app which requires more and more power as well.

To reduce RAM usage, check the following link:

http://www.macworld.co.uk/how-to/iphone/how-speed-slow-iphone-4-iphone-3gs-or-other-older-iphone-ios-6-ios-7-ios-8-3463276/


 
  • RAM of 1GB or higher

It might be a RAM issue. Make sure to free up some RAM on your device and to avoid tracks that last longer than 10min.

To reduce RAM usage, check the following link:

http://www.macworld.co.uk/how-to/iphone/how-speed-slow-iphone-4-iphone-3gs-or-other-older-iphone-ios-6-ios-7-ios-8-3463276

If crashes still occur and if you use edjing, please give us more information at support@edjing.com

If you use edjing Pro, please send us an email at support.pro@edjing.com



WINDOWS


If edjing crashes, uninstall then reinstall the app.

If crashes still occur, please give us more information at support@edjing.com

Contact Us

  • Call Us @ 888.555.1212
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